FAQs
Frequently Asked Questions
About Our Products
Q: Is your product premium quality?
A: Absolutely! Every product at Prime Trends is carefully selected and tested to ensure premium quality. I personally check each item before it reaches you because your satisfaction is my reputation.
Q: How long lasting are your products?
A: Our products are built to last. Whether it's our face brightness products, watches, gadgets, serums, or perfumes - we choose only durable, high-quality items that give you long-term value for your money.
Q: What products do you sell?
A: We specialize in face brightness products, premium gadgets, stylish watches, effective serums, and quality perfumes. Each item is chosen for its quality, effectiveness, and affordability.
Q: Are your face brightness products safe?
A: Yes! All our skincare products are from trusted brands and are safe for regular use. We only stock products that meet quality standards.
Q: Do your watches come with warranty?
A: Yes, our watches come with manufacturer warranty. Specific warranty details are mentioned with each product.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, click "Add to Cart" and follow the easy checkout process. Takes less than 2 minutes!
Q: What payment methods do you accept?
A: We accept cash on delivery, bank transfers, and online payments for your convenience.
Q: Is it safe to order from Prime Trends?
A: Completely safe! Your information is secure with us, and you can even choose cash on delivery for extra peace of mind.
Shipping & Delivery
Q: How long does delivery take?
A: Orders are delivered within 3-7 business days depending on your location. We ship fast because we know you're excited to receive your order!
Q: Do you deliver nationwide?
A: Yes! We deliver across Pakistan with reliable courier services.
Q: What are your delivery charges?
A: Delivery charges vary by location. Exact charges are shown at checkout before you confirm your order.
Returns & Exchange Policy
Q: Can I return my product if I don't like it?
A: Yes! You can return any product within 3 days after delivery for a full refund, no questions asked.
Q: What's your exchange policy?
A: Exchanges are only possible if you check the product during delivery time and find an issue. After the delivery person leaves, we cannot process exchanges unless there's a manufacturing defect.
Q: How do I return or exchange an item?
A: Contact us immediately at 0312 6497211 or email us. We'll guide you through the simple process.
Q: Do I need to pay for return shipping?
A: For returns within the 3-day policy, we'll arrange pickup. For exchanges due to defects, return shipping is free.
Product Care & Support
Q: How do I use the face brightness products?
A: Detailed instructions come with each product. For best results, follow the recommended usage guidelines.
Q: What if my gadget stops working?
A: Contact us immediately! We'll either help you fix it or arrange a replacement if it's within warranty period.
Q: How should I store serums and perfumes?
A: Keep them in a cool, dry place away from direct sunlight to maintain their effectiveness and fragrance.
Contact & Support
Q: How can I contact Prime Trends?
A: Call or WhatsApp: 0312 6497211
Email: [mtayyabsadiq312@gmail.com]
I personally handle all inquiries - Muhammad Tayyab Sadiq
Q: What are your working hours?
A: Available 9 AM to 9 PM, 7 days a week. I'm here when you need me!
Q: Do you have social media?
A: Yes! Follow us for product updates, skincare tips, and exclusive offers.
General Questions
Q: Why should I choose Prime Trends?
A: Because you get premium quality products at affordable prices, with personal customer service from me, Muhammad Tayyab Sadiq. Your satisfaction is my priority.
Q: Will you add more products?
A: Definitely! I'm always searching for new premium products that fit our quality standards and affordable pricing.
Q: Can I suggest products you should sell?
A: Absolutely! I value customer feedback. If there's something you'd like to see in our store, let me know!
Still Have Questions?
Don't hesitate to reach out! I'm here to help you make the best choice.
Call/WhatsApp: 0312 6497211
Email: [mtayyabsadiq312@gmail.com]
Response Time: Usually within a few hours
Remember, at Prime Trends, every customer matters!